Jeffrey H. O’Neil

84 Huron Street ¨ Springfield, MA 01104 ¨ (h) 413-734-5847 ¨ (fax) 508-519-8375¨ jeff @



Network Administrator ¨ Web Designer ¨ Software Engineer

Hardware Engineer ¨ Database Administrator ¨ Systems Administrator

Energetic, customer-focused IT professional with strong technical foundation and proven ability to lead and contribute to projects designed to enhance system functionality and end-user productivity.  Diverse experience with strong ability to continuously shift priorities, tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients financial and time frameworks.  Persistence, personal integrity, and channeled energies are major strengths possessed in order to effectively problem solve.


Core Competencies

Critical Problem Solving                             Network Administration                          Escalated Technical Support

System Integration              Client Relationship Management          Multi-Site Operations

Hardware repair / updates               Process/ Efficiency Improvements        VMWare

Web / Application Development                                                                                 Cisco


Technical Skills

¨  Programming:  VB, ASP, XML, SQL, PHP, dBase, VBS, Powershell, CSS,Wordpress,Drupal, Websmart

¨  Platforms:  Windows Servers from NT through 2012, desktop from 95 through 10, VMWare vSphere, AS400/iSeries

¨  Databases:  MS SQL Server 7, 2000, 2005 & 2008, MySQL, Oracle, IBM DB2

¨  Applications:  Microsoft Office,  Visio, Crystal Reports, MS Access, Excel, Sonicwall, Cisco VPN, Apache, Wordpress, Exchange, BCD Web Apps., Meraki

¨  Network Topologies, WAN configurations, VOIP, Network wiring, CCNA training

¨  Computer and laptop hardware repair



Professional Experience


Peter Pan Bus Lines – Director of IT                                                                                                                                      Feb 2014 – Present

¨       Recorded and documented network schematic for headquarters and remote sites

¨       Designed and implemented entire network core and backbone implementing layer 3 and layer 2 Meraki switches

¨       Analyzed server infrastructure consisting of a wide array of stand alone servers

¨       Researched and implemented VMWare virtual environment, as well as necessary hardware to convert all stand alone servers to a virtual environment using HP 3 Par storage on HP server hosts

¨       Upgraded stand alone wifi devices to a corporate Meraki wifi system.

¨       Built Windows 2012 system for shared applications previously on a Citrix system

¨       Upgraded Backup Exec tape system to a Disaster Recovery environment using Veeam and redundant server backup system

¨       Documented Sonicwall system used for corporate firewall and remote site VPN connectivity.

¨       Implemented a Cisco ASA1505 for corporate VPN access

¨       Implemented Solarwinds & Solarwinds Network Monitor to analyze server and network systems

¨       Implemented Dell K1000 to inventory and report on all computer systems





Harold Grinspoon FoundationSystem Administrator                                                                                                      Mar 2013 – Jan 2014

¨       monitored systems using Solarwinds

¨       updated and monitored VMWare systems

¨       modified, updated backups using Veeam, and SQL scripts

¨       updated and modified Active Directory to assist in monitoring and regulating computer systems

¨       configured and updated Cisco switches, ASA, and Cisco wifi devices

¨       administered Cisco voip phone system




J. Polep Distribution ServicesNetwork Administrator                                                                                                             Nov 1999 – Mar 2013

Primary liaison, administrator and technician for all computer-related needs, issues, concerns, and questions. 


¨     Developed web apps in php and BCD for departments to streamline work processes

¨     Configured and administered web portal using BCD Nexus for both employee and customer use

¨     Assisted in implementation and configuration of corporate web site in Frontpage, Wordpress, and CMS

¨     Outsourced email to save on operational costs, i.e., storage, maintenance, upgrade paths.

¨     Contributed to locating and implementing lower cost corporate internet by converting from costly multiple T1 connections to a single high speed fiber.

¨     Implemented low-cost connections to remote offices executing secure VPN tunnels over business DSL connections.

¨     Assisted Human Resources personnel in designing and writing an employee bonus application.

¨     Converted multiple tape backup procedures to singular storage procedure.

¨     Consistently wrote, implemented and updated many software programs to expedite all users’ workflow.

¨     Implemented and migrated company’s physical servers to an enhanced virtual environment, cutting operating costs and electrical expenses of computer equipment by almost 60%.

¨        Put into operation software application to transfer printed reports to email.

¨     designed and installed network wiring schematic with local switch configurations in HP, Cisco and Extreme switches

¨     designed and wrote on site registration software for tradeshows

¨     developed application to inventory all network equipment, listing all installed software applications

¨        Designed and implemented corporate and domain servers for Windows NT, Server 2000,  2003 and 2008 and implemented all desktop computers from DOS through Windows 7 (DOS, Windows 95, 98, Windows 2000, XP, Vista and 7).

¨     managed Stratum data mining server in Microsoft SQL Server, summarizing company sales data

¨     implemented, installed and supervised entire wi-fi network using Cisco, HP and Aerohive Access Points

¨     monitored and setup Cisco switches, VPN Tunnels using Cisco ASA5505 devices

¨     assisted in setting up and configuring corporate and public web interface and presentation

¨     researched, installed and managed vSphere on an  IBM S-Chassis Blade system running ESXi on blades

¨     upgraded vSphere system from version 4 to version 5





Hans Olympic Taekwondo / Hans US Taekwondo Center                                                                                                                                  2009 – Present

                                                                                                                      wrote and updated and in php scripting. Teach taekwondo


Atlantic FastenersProgrammer                                                                                                                                                                         1989 - Oct 1999

Create, write, and implement corporate software.  Oversee and implement network schematics and hardware.  Work on desktop computer hardware.  Assist in documenting company procedures.  Answer and assist users in all technology scenarios.   Design and implement corporate and domain servers for Windows NT. Part of the ISO 9000 implementation team.






Private Experience

created and administered  domain names for,, and



Education & Professional Development


Springfield Technical Community College- Associates of Science, Data Processing - 1994

Holyoke Community College

Westfield State College

ISO 9000 Auditor

Microsoft Certified Systems Engineer – Windows Server 2000 & Windows Server 2003

Dale Carnegie Certificate of Completion

Stratum Planner

Extreme Boot Camp for VMWare vSphere 4

VMWare 4 Troubleshooting

Member of